Refund & Returns

We want you to be happy with your ThermaEye™. This policy explains your options if you change your mind or something goes wrong. It sits alongside — and does not reduce — your legal rights.

1. 60-Day Money-Back Guarantee

To claim, email support@vurvite.com within 60 days of delivery with your order number. We'll tell you how to return the item. Return postage for a change-of-mind guarantee claim is paid by you (the customer). Once we receive the item, we'll process your refund to your original payment method.

2. Your 14-Day Legal Right to Cancel

Separately, under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason within 14 days of receiving the goods. To cancel, tell us within that period (support@vurvite.com). You must return the goods within 14 days of telling us. We will refund the price you paid (including standard outbound delivery) within 14 days of receiving the goods back, or proof that you've sent them. You may handle the goods only as you would in a shop; we may reduce a refund to reflect any loss in value from unnecessary use.

3. Faulty or Damaged Items

Under the Consumer Rights Act 2015, if your item is faulty, damaged on arrival, or not as described, you're entitled to a remedy — including the right to reject it within 30 days for a full refund, or a repair or replacement. Contact us at support@vurvite.com with your order number and (if possible) a photo, and we'll put it right at no cost to you.

4. How to Start a Return

• Email support@vurvite.com with your order number and reason for return.
• We'll confirm the return address and next steps by email when you start a return.
• Please pack the item securely; include the controller, cable, and anything else that came with it where possible.

5. Refund Timing & Method

Approved refunds are issued to your original payment method. After we receive and check your return, please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

6. Free Gifts & Digital Items

Free promotional gifts included with your order (such as the digital dry-eye guide) have no cash value and do not need to be returned. Refunds are limited to the price you actually paid for your order.

7. Warranty Claims

Manufacturing defects are covered by our 3-year warranty from the date of delivery — see our Terms & Conditions for details and exclusions. Warranty claims are always free of charge to you.

8. Contact

Any questions about returns or refunds? Email support@vurvite.com and we'll be glad to help.